Return and Refund Policy

Return and Refund Policy
Thank you for shopping with . We appreciate your trust in our products. Please read this Return and Refund Policy carefully as it outlines the guidelines and procedures regarding returns and refunds for purchases made on our website.
    1.    Returns:
    2.    At , we strive to provide you with the highest quality candles and ensure your satisfaction with every purchase. However, due to the nature of our products, we are unable to accept returns or exchanges for purchased items, except in the following circumstances:
a. Damaged or Defective Products: In the unlikely event that you receive a damaged or defective product, please contact our customer support team within 7 days of receiving your order. We may require photographic evidence or additional information to process your claim. Once verified, we will gladly replace the damaged or defective item(s) at no additional cost to you.
b. Shipping Errors: If you receive incorrect items or quantities that differ from your order, please contact our customer support team within 7 days of receiving your order. We will investigate the issue and arrange for the correct products to be shipped to you, or provide a suitable resolution as per our discretion.
    2.    Refunds:
    3.    As stated above, we do not offer refunds for purchased products, unless an exceptional circumstance falls within the scope of our return policy. In cases where a refund is deemed appropriate, it will be issued in the original form of payment used during the purchase. Please note that any shipping or handling fees associated with your order are non-refundable.
    4.    Cancellation Policy:
    5.    Once an order has been placed on our website, it cannot be canceled or modified. We strive to process orders efficiently to ensure prompt delivery. If you have any concerns or require assistance, please reach out to our customer support team, and we will be happy to assist you in any way possible.
    6.    Non-Returnable Items:
    7.    For hygiene and safety reasons, certain items are non-returnable. These include but are not limited to used candles, opened products, and customized or personalized items. Please ensure that you carefully review your order before completing the purchase.
    8.    Customer Support:
    9.    If you have any questions, concerns, or need further assistance regarding your order, returns, or refunds, please don’t hesitate to contact our dedicated customer support team. We are here to provide you with exceptional service and address any issues promptly.
Please note that this Return and Refund Policy is subject to change without prior notice. The version of the policy in effect at the time of your purchase will apply to your transaction.
By making a purchase on our website, you acknowledge and agree to abide by the terms and conditions outlined in this Return and Refund Policy.
Last updated: 05.18.2023
If you have any further questions or need additional clarification, please do not hesitate to contact us.
Candles By Rianna